Welcome to the Professional Development Training Website. 

To get started please take a minute and read the information below.

There are two (2) course formats:

  • Self-enrollment:      Required by all 9-1-1 personnel to complete mandatory training (i.e. NAED Monthly Journal Quiz).  An enrollment key will be provided by Professional Development.

  • Registered user:     Restricted to specific trainees and/or telecommunicators (i.e. New Hire classes, CTO’s).  Professional Development must enroll you in this course to access.

Instructions on the use of Moodle and navigating the classroom courses have been placed on the Bulletin Board Folder on the Resource Computer.

If at any time you have problems accessing the course and/or site please contact:

Carol Janssen    Carol.Janssen@AlleghenyCounty.us

 

This program will provide a new hire employee within the Division of 9-1-1 with the necessary knowledge, skills, and abilities through a series of courses to function as a proficient call-taker. 

Courses within this program include certification and academic courses included but not limited to:

  • Call Taking Essentials 
  • APCO Public Safety Telecommunicator
  • TriTech Total Command CAD
  • Maverick Mapping
  • Call Types
  • Special Needs Callers
  • 9-1-1 Liability
  • International Academy of Emergency Dispatch
  • ProQA
  • National Incident Management System
  • Hazardous Materials Awareness
  • Employee Fire Extinguisher Training
  • ACES Policies, Procedures, and Directives

This program will provide a new hire employee within the Division of 9-1-1 with the necessary knowledge, skills, and abilities through a series of courses to function as a proficient call-taker. 

Courses within this program include certification and academic courses included but not limited to:

  • Call Taking Essentials 
  • APCO Public Safety Telecommunicator
  • TriTech Total Command CAD
  • Maverick Mapping
  • Call Types
  • Special Needs Callers
  • 9-1-1 Liability
  • International Academy of Emergency Dispatch
  • ProQA
  • National Incident Management System
  • Hazardous Materials Awareness
  • Employee Fire Extinguisher Training
  • ACES Policies, Procedures, and Directives

2021 CONED & POLICY AND PROCEDURES